Source-weighted product signal memory

Stop treating unequal feedback equally.

Clarift weighs scattered customer signals by source and consequence, explains which problems belong together, and remembers why your team acted—so every product decision has evidence behind it.

Decision Brief
87% confidence

Decision

Investigate activation friction before building new feature requests.

Decide

Churn

Never reached the first useful moment.

0.87Kept

Support

Couldn't figure out the first step.

0.72Kept

Reddit

Onboarding is really confusing.

0.38Kept

Vote

Can you add dark mode?

0.12Rejected
Why grouped?SplitMergeMark noise
Source weight shownEvidence preservedDecisions rememberedMemory across runs

The problem

Flat lists hide what actually deserves attention.

A churn note, a support escalation, and a feature vote should not enter the roadmap with the same weight.

Flat list

Feature request: Export support
Churn note: Never activated
Reddit: Onboarding is confusing
Support: Couldn't get started
Feature vote: Dark mode please
GitHub: API documentation unclear

All signals appear equal. The churn note is buried in the list.

Weighted view

Churn note: Never activated0.87
Support: Couldn't get started0.72
Reddit: Onboarding is confusing0.38
Feature vote: Dark mode please0.12
Feature request: Export support0.08
GitHub: API documentation unclear0.08

Churn note surfaces first. Retention risk is visible.

How Clarift decides

From source to decision, every step stays visible.

Clarift preserves context, applies weight, groups related evidence, surfaces one decision, and carries the rationale forward.

01

Source context

Evidence arrives with source, customer context, and consequence intact.

Churn note0.87
Support0.72
Reddit0.38
GitHub0.22
02

Weight

Source quality and consequence shape priority before volume can dominate.

Churn note87%
Support72%
Feature votes12%
03

Pattern

Related evidence groups by root problem. The grouping stays visible and challengeable.

Never reached first useful moment
Couldn't figure out the first step
Same root problem: activation friction
04

Decision

One recommended move appears with confidence and cited evidence.

Decision Brief

Investigate activation friction before building new feature requests.

High confidence3 sources
05

Memory

Rationale, corrections, and prior decisions become context for the next run.

Week 1Week 6Week 9
Monitor → Investigate

The proof

One churn note outweighed eight feature votes.

The mechanism matters because consequence changes priority before volume gets the last word.

8 feature requests — combined weight: 0.12

Can we get dark mode?Please add CSV export.Need more integrations.Add more themes.Can you add filters?More dashboard colors.Export as PDF?More settings please.
avg 0.12

None of these signals indicate a retention risk. Each is a nice-to-have.

1 churn note — weight 0.87

“Never reached the first useful moment.”

SourceChurn note
SegmentPaying target customer
ImpactRetention risk
ConfidenceHigh — 87%
RecurringWeeks 1, 6, 9 — same pattern

Verdict

Investigate activation friction before building new feature requests.

Honest intelligence

Unknown stays unknown.

When evidence is incomplete, Clarift shows the gap. Low confidence stays visible. Corrections become future context.

Clarift doesn't pretend to know. Unknown is better than confident and wrong.

Evidence gap

Segment

Unknown

Revenue impact

Unknown

Confidence

Low

Action

Needs more evidence

Needs more evidence

One complaint foundLow
No repeated pattern yet1 / 3
Recommendation: Monitor — check in 2 more runs

Correction history

When a cluster looks wrong, you can correct it. Clarift remembers.

Split clusterMerge clustersMark as noiseHigh-impact one-off

Decision memory

Founders forget.
Clarift remembers.

Each decision is saved with its evidence and confidence score. When the pattern returns in a different source, Clarift knows it is not starting from zero.

Week 1Support ticket
Monitor

"Couldn't get started."

Week 6Reddit thread
Monitor

"Onboarding is confusing."

Week 9Churn note
Investigate

"Never reached first useful moment."

Verdict updated: Monitor → Investigate

The pattern became important because the evidence became stronger, not because it became louder.

Ready to decide with evidence?

Make the next product decision with evidence behind it.

Start with one real source. Keep the reasoning for the next run.